Nicholas_Armaline | 2023-11-29 17:32:42 UTC | #1
Greetings,
I just stumbled upon the capture logs in Genesys. We have had a few of our agents getting reset while in calls and we suspect they are using F5 to refresh their desktop app. Is there a way to use those logs to tell if an agent is doing anything to avoid calls?
Thanks ahead of time!
system | 2023-12-30 17:33:04 UTC | #2
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