Genesys Cloud - Main

HI,
I have 6000 active users in our Genesys Cloud CX environment, I am looking for quick way to get list of all of users who have CX3 license, any advise?

thank you for your help.

Greetings Mahmoud:

We had a similar need that wasn't feasible within the native Genesys UI. We ultimately had to use two separate APIs to 1) extract a list of all of our users, and 2) extract a list of the license assignments. Once we had our two lists we could use the User GUID as the primary key between the two lists to match a name with the license details.

For what it's worth, I've heard there are plans in 2026 to enhance the license, billing, & usage features to provide this and other details (e.g. feature usage, including who's using what feature)

HI,
I have 6000 active users in our Genesys Cloud CX environment, I am looking for quick way to get list of all of users who have CX3 license, any advise?

thank you for your help.

HI,
I have 6000 active users in our Genesys Cloud CX environment, I am looking for quick way to get list of all of users who have CX3 license, any advise?

thank you for your help.

Hi Mahmoud,

you can get this info here:

HI,
I have 6000 active users in our Genesys Cloud CX environment, I am looking for quick way to get list of all of users who have CX3 license, any advise?

thank you for your help.