Genesys Cloud - Main

Hello! I was wondering if anyone has user guides for the Genesys Cloud Desktop Application. Possibly for troubleshooting, workspace/performance management

#Implementation
#PlatformAdministration
#QualityManagement

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Sarah Farley
Delta Dental of California
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Remember that the Desktop App is nothing more than the Web App in a local wrapper, so all the resources at help.mypurecloud.com will be the pretty much the same for the Web or Desktop app.  You can find some setup instructions here:  https://help.mypurecloud.com/articles/desktop-app/

As for troubleshooting:  https://help.mypurecloud.com/articles/gather-desktop-app-console-log/ and https://help.mypurecloud.com/articles/gather-network-logs-on-the-desktop-app/

Also, here is a good deployment resource:  https://help.mypurecloud.com/articles/deploy-the-desktop-app-admin/

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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