Workforce Engagement Management

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  MAIN FORECAST

    Posted 03-21-2025 09:50
    No replies, thread closed.

    Hi community

    We have this message in the main forecast; that appears after making several attempts to adjust the frequency of inbound traffic by weeks using the weighted historical index from the forecasting tool .

    Any idea how I can solve it?

    Thanks in advance 

    BR


    #Workforce Management

    ------------------------------
    ANA BELEN ALONSO VIDALES
    CTI
    ------------------------------


  • 2.  RE: MAIN FORECAST

    Posted 03-21-2025 11:43
    No replies, thread closed.

    Just checking do you have all these permissions set up? 

    • The following permissions:
      • Workforce Management > mainForecast > All
      • Workforce Management > mainForecast > View
      • Workforce Management > Planning Group > View
      • Analytics > conversationsAggregate > View
      • Routing > Queue > View


    ------------------------------
    Robert Gacula, Manager, Workforce Management Team
    American Specialty Health
    RobertG@ASHN.com CA, San Diego.
    ------------------------------



  • 3.  RE: MAIN FORECAST

    Posted 03-24-2025 05:40
    No replies, thread closed.

    Thanks Robert

    Yes, all the admins have those permissions and we have the same issue



    ------------------------------
    ANA BELEN ALONSO VIDALES
    CTI
    ------------------------------

    Original Message


  • 4.  RE: MAIN FORECAST

    Posted 03-25-2025 09:46
    No replies, thread closed.

    Hello Ana,

    I understand you're facing challenges with the WHI forecast you mentioned in your first post. It can be frustrating when things don't work as expected. To clarify, WHI forecasts won't show up in the Main Forecast UI; you'll need to access them through the Forecast menu option instead.

    I'm sorry to hear about the error you're encountering. If possible, could you try generating an Automatic Best Method forecast? Also, do you have any historical interaction data available in Genesys Cloud?

    Thanks,



    ------------------------------
    Daniel Chapdelaine,
    Senior Product Manager, WFM Forecasting
    Genesys - Employees
    ------------------------------

    Original Message


Related Content