melissalsmith | 2019-10-17 21:01:32 UTC | #1
Is there a way to keep an outbound dialer running when it encounters a contact where there are no available agents with the current ACD skill? Currently, it stops for us until someone goes on queue with that particular ACD skill or we disconnect the interaction. Any suggestions?
tim.smith | 2019-10-18 15:30:12 UTC | #2
General configuration and product questions are better suited for the PureCloud Community Forum. This forum is specific to API usage and customizations.
melissalsmith | 2019-10-18 15:50:28 UTC | #3
Hi Tim,
We are using the API to post to this campaign. Is there any logic that tells the campaign to continue to the next ACD skill or has anyone run into the same issue?
Thanks
system | 2019-11-18 15:53:43 UTC | #4
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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