Genesys Cloud - Main

I am trying to find out if there is a hard limit for creating Business Units and Management Units. The Genesys documentation says Division 50 per org.
Business Units MAX 5000 agents made up of Management Units  with MAX 1500 Agent per MU.

In this article Work with management units - Genesys Cloud Resource Center
The maximum number of management units in an organization is 500; the maximum number of management units in a business unit is 10; the maximum number of agents allowed in a management unit is 1500.

But in this article Add a management unit - Genesys Cloud Resource Center
For a single organization, you can add up to 50 management units, up to 10 per business unit, and up to 1500 agents per management unit.

Is it 500 or 50 and is there a limit with Business Units?



#Ask Me Anything (AMA)

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Con Finucane
IT Manger
Otonomee Customer Management Limited
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Management Units
The maximum number of management units in an organization is 500; the maximum number of management units in a business unit is 10; the maximum number of agents allowed in a management unit is 1500.
https://help.mypurecloud.com/articles/work-management-units/

Business Units
That one is a little harder to track down but the Developer Center says that it is 50.
https://developer.genesys.cloud/api/rest/v2/organization/limits <- then scroll down to the WEM section near the bottom of the page.

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Dan Fontaine
ConvergeOne, Inc.
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Thanks Dan much appreciated

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Con Finucane
IT Manger
Otonomee Customer Management Limited
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Original Message:
Sent: 02-03-2022 09:00
From: Dan Fontaine
Subject: Management Unit and Business Units hard limits of numbers that can be created

Management Units
The maximum number of management units in an organization is 500; the maximum number of management units in a business unit is 10; the maximum number of agents allowed in a management unit is 1500.
https://help.mypurecloud.com/articles/work-management-units/

Business Units
That one is a little harder to track down but the Developer Center says that it is 50.
https://developer.genesys.cloud/api/rest/v2/organization/limits <- then scroll down to the WEM section near the bottom of the page.

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Dan Fontaine
ConvergeOne, Inc.
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It is possible to request an increase in the number of business units through customer care. The default limit is 50, but can be increased to up to 300.

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Steven Alix
Genesys - Employees
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Hi Steven 
Thanks for the information it is really helpful 
Regards
Con

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Con Finucane
IT Manger
Otonomee Customer Management Limited
------------------------------

Original Message:
Sent: 02-03-2022 09:08
From: Steven Alix
Subject: Management Unit and Business Units hard limits of numbers that can be created


It is possible to request an increase in the number of business units through customer care. The default limit is 50, but can be increased to up to 300.

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Steven Alix
Genesys - Employees
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The maximum currently is 50. That limit cannot be increased for production customers.

https://help.mypurecloud.com/articles/workforce-management-supported-configuration/ - has information on limits

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Jay Langsford
VP, R&D
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Original Message:
Sent: 02-03-2022 09:08
From: Steven Alix
Subject: Management Unit and Business Units hard limits of numbers that can be created


It is possible to request an increase in the number of business units through customer care. The default limit is 50, but can be increased to up to 300.

------------------------------
Steven Alix
Genesys - Employees
------------------------------

Hi Jay
Thanks for the update much appreciated 
Regards
Con Finucane

------------------------------
Con Finucane
IT Manger
Otonomee Customer Management Limited
------------------------------

Original Message:
Sent: 02-04-2022 08:36
From: Jay Langsford
Subject: Management Unit and Business Units hard limits of numbers that can be created

The maximum currently is 50. That limit cannot be increased for production customers.

https://help.mypurecloud.com/articles/workforce-management-supported-configuration/ - has information on limits

------------------------------
Jay Langsford
VP, R&D
------------------------------


Original Message:
Sent: 02-03-2022 09:08
From: Steven Alix
Subject: Management Unit and Business Units hard limits of numbers that can be created


It is possible to request an increase in the number of business units through customer care. The default limit is 50, but can be increased to up to 300.

------------------------------
Steven Alix
Genesys - Employees