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  • 1.  Max Concurrent Calls

    Posted 08-30-2024 09:46
    No replies, thread closed.

    Below is the request copied from Operations emails.  Is there a way to report on this?  Thx 

    We received a request from the Client wanting to know how many calls were handled by agents simultaneously between 10/7/2023 and 12/20/2023. I'm not finding any reports that show me that number.

    Client is looking for the max number of calls that came in at the same time during that emergency period.    


    #Reporting/Analytics

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    Tim Strong Bear
    Senture, LLC
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  • 2.  RE: Max Concurrent Calls
    Best Answer

    Posted 09-02-2024 05:25
    No replies, thread closed.

    Hi Tim,

    There is no historical concurrent calls reporting currently, but there is an idea on the Product Ideas Lab: Max Concurrent Calls Daily Report/Detail that I would recommend you vote on and add your use case too.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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