No charge. You just need a good business case. Open CARE ticket to get started.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 05-19-2025 11:47
From: Nitin Patil
Subject: Max number of restorations
Hi Robert thanks for the information
Can please also confirm, is there any additional cost we have to pay to Genesys to add restoration limit from 100 to 200
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Nitin Patil
Original Message:
Sent: 08-05-2023 14:58
From: Robert Wakefield-Carl
Subject: Max number of restorations
This is configurable. Remember that most limits are artificially created to help maintain a reliable and stable environment in Genesys Cloud. Open a support ticket and give them good business cases for the increase. Don't expect 1000, but if you tell them 200, I think they would have no problem with that.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 08-04-2023 08:49
From: Melissa Callender
Subject: Max number of restorations
Or org has reached our maximum number of restorations. (I believe the maximum is 100)
Is there a way to view a list of interactions that have been restored so we can re-archive them?
#Reporting/Analytics
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Melissa Callender
Operations Specialist
Ontario Teachers' Pension Plan
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