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  • 1.  Maximum number of inbound emails or conversations allowed

    Posted 02-09-2024 17:25
    No replies, thread closed.

    Hi, the Genesys Fair Use Policy doesn't seem to state how many new conversations (particularly email ones) are allowed to be created within Genesys on a daily basis. We have a high-volume customer who is asking if there is any such thing or is it all space related.


    #Implementation

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    Maksim Gill
    Eccentex (Advanced Case and Email Management Platform for Genesys)
    https://www.eccentex.com/genesys
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  • 2.  RE: Maximum number of inbound emails or conversations allowed
    Best Answer

    Posted 02-18-2024 22:55
    No replies, thread closed.

    I know of no fair use around Emails.  There are limits in the API's for this, but nothing really specified for the amount of emails. that can be processed.  Storage would be minimal unless you have a lot of large attachments.  That would come into play.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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