Workforce Engagement Management

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Measuring Occupancy

    Posted 04-30-2025 15:18
    No replies, thread closed.

    My organization just went live with Genesys Cloud about 2 months ago.  Is it possible to report on a contact center queue's occupancy?  I am not finding occupancy as an available column in any of the reports, but I may be missing it.


    #Workforce Management

    ------------------------------
    Mike Price
    na
    ------------------------------


  • 2.  RE: Measuring Occupancy

    Posted 04-30-2025 16:43
    No replies, thread closed.

    Hi Mike,

    I believe you can see occupancy in Intraday Monitoring and in The Agent Statuses reports.

    There may be others, but those are the two that come to mind.



    ------------------------------
    Anton Vroon
    ------------------------------



Related Content