Hi Arno
I understand. It can be a lot of manual work from the supervisor side, especially if they do bulk updates. Will have a look and see if there is not perhaps a better way on how to achieve this.
Regards
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Stephan Taljaard
EMBEDIT s.r.o
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Original Message:
Sent: 02-26-2026 05:46
From: Arno Draaijer
Subject: Mediatype to active after adding ADC skill / queue
Thanks Stephan for you suggestion.
I guess this will work, but supervisors are adding ACD skills (media) in bulk. So it will be to much work to deactivate this for all agents.
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Arno Draaijer
Original Message:
Sent: 02-26-2026 05:15
From: Stephan Taljaard
Subject: Mediatype to active after adding ADC skill / queue
Hi Arno
Not sure if this will help but the supervisor can just deactivate the queue for the specific agent after the queue and skill have been assigned. This can be done in the queue activity view.
The queue will still be assigned to the agent but they will not be "on-queue" for this specific calls, so wont receive any interactions.
Regards
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Stephan Taljaard
EMBEDIT s.r.o
Original Message:
Sent: 02-26-2026 04:46
From: Arno Draaijer
Subject: Mediatype to active after adding ADC skill / queue
Hi,
an agent is actively working on workitems for example (could also be chat, email) and in Mediaswitcher he has voice inactive.
When a supervisor is adding a acd skill / queue for voice, than the voice mediatype in Mediaswitcher is also immediately switched to active.
Is there a way to prevent this from happening? Agent is on-queue for workitems at that moment.
#Other
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Arno Draaijer
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