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  • 1.  /messages/agentless API response clarification!

    Posted 08-16-2023 06:13
    Edited by Tracy Vickers 01-08-2024 07:43
    No replies, thread closed.

    Currently we are integrated below API for messaging IN TCP application. I have tested with my phone no and I am receiving sms from random eight digits number. How end user will trust  sms received from Genesys provisioned phone no. Can you please clarify on this.

    Please find below API details.

    api/v2/conversations/messages/agentless

    payload:
    {
    "fromAddress": "",
    "toAddress": "",
    "toAddressMessengerType": "sms",
    "textBody" :"Hello, this is a test notification",
    "useExistingActiveConversation": true
    }

    SMS received from random eight digits no as below:

    57575701
    Hello, this is a test notification


    #Genesys Cloud CX


    ------------------------------
    Sunil Patil
    Steris Corporation
    ------------------------------



  • 2.  RE: /messages/agentless API response clarification!

    Posted 08-22-2023 06:07
    No replies, thread closed.

    Hi Sunil,

    I would recommend asking this question in the Cloud CX Community to reach an audience that maybe able to help you.



    ------------------------------
    Tracy
    Genesys
    ------------------------------



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