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  • 1.  Messaging Pre Queue

    Posted 03-07-2025 04:44
    No replies, thread closed.

    is it possible to create a pre-queue for messaging where a customer can ask a number of questions about a topic without having to go into the main queue to go through a full customer process ?.


    #ArchitectureandDesign

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    richard craig
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  • 2.  RE: Messaging Pre Queue
    Best Answer

    Posted 03-07-2025 08:23
    No replies, thread closed.

    Hi Richard,

    Do you mean using a virtual agent to answer questions and then pass off to a real agent if needed?  I think Genesys virtual agent might be helpful for your scenario: About Genesys Virtual Agent



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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