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  • 1.  Messenger - (Re)Connection Handling Improvement

    Posted 09-25-2025 05:38
    Edited by Angelo Cicchitto 09-25-2025 05:52
    No replies, thread closed.

    Team - raising this for visibility, we are planning to rollout a new UX improvement around re-connection handling, so that end-user can react upon connection failure and automatic reconnection attempts. We want to avoid showing the older `Reconnecting` label which was getting stuck in some edge cases, blocking the overall experience. 

    Newer experience

    Older experience


    #DigitalChannels

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    Angelo Cicchitto
    Genesys - Employees
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  • 2.  RE: Messenger - (Re)Connection Handling Improvement
    Best Answer

    Posted 09-26-2025 17:08
    No replies, thread closed.

    Hey Angelo,

    This sounds like a great improvement. Thank you for letting the Community know!



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    Jason Kleitz
    Online Community Manager/Moderator
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