Hi Robert,
We will plan it via Web Messaging, I'm aware that web chat is a legacy.
Robert
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Robert Klusek
ISS World Services A_S
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Original Message:
Sent: 08-06-2024 00:55
From: Robert Wakefield-Carl
Subject: Messenger - translation service based on Azure
That Blueprint can be easily adapted to Web Messaging - just a different API call.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 08-05-2024 21:50
From: Colin Sims
Subject: Messenger - translation service based on Azure
Robert - that's good to know. The Chat Blueprint I've seen (https://developer.genesys.cloud/blueprints/chat-translator-blueprint/) refers to Chat Widget Type 2 (i.e. "Legacy Chat") which is now being depreciated - have you deployed this using Web Messenger?
colin
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Colin Sims
Unisys Corporation
Original Message:
Sent: 06-15-2024 16:21
From: Robert Wakefield-Carl
Subject: Messenger - translation service based on Azure
We have. Seemed to have no problems running the code in Azure. We are doing that with several translation services as well.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-04-2024 08:51
From: Robert Klusek
Subject: Messenger - translation service based on Azure
Hi All,
Has anyone deployed the chat translation blueprint on Azure and Genesys Messenger? I'm wondering about any problems during the change from AWS to Azure.
Robert
#DigitalChannels
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Robert Klusek
ISS World Services A_S
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