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  • 1.  Messenger - translation service based on Azure

    Posted 06-04-2024 08:52
    No replies, thread closed.

    Hi All,

    Has anyone deployed the chat translation blueprint on Azure and Genesys Messenger? I'm wondering about any problems during the change from AWS to Azure.

    Robert


    #DigitalChannels

    ------------------------------
    Robert Klusek
    ISS World Services A_S
    ------------------------------


  • 2.  RE: Messenger - translation service based on Azure
    Best Answer

    Posted 06-15-2024 16:21
    No replies, thread closed.

    We have.  Seemed to have no problems running the code in Azure.  We are doing that with several translation services as well. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Messenger - translation service based on Azure

    Posted 08-05-2024 21:50
    No replies, thread closed.

    Robert - that's good to know. The Chat Blueprint I've seen (https://developer.genesys.cloud/blueprints/chat-translator-blueprint/) refers to Chat Widget Type 2 (i.e. "Legacy Chat") which is now being depreciated - have you deployed this using Web Messenger?

    colin 



    ------------------------------
    Colin Sims
    Unisys Corporation
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    Original Message


  • 4.  RE: Messenger - translation service based on Azure

    Posted 08-06-2024 00:55
    No replies, thread closed.

    That Blueprint can be easily adapted to Web Messaging - just a different API call.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: Messenger - translation service based on Azure

    Posted 08-06-2024 08:24
    No replies, thread closed.

    Hi Robert,

    We will plan it via Web Messaging, I'm aware that web chat is a legacy.

    Robert



    ------------------------------
    Robert Klusek
    ISS World Services A_S
    ------------------------------

    Original Message


  • 6.  RE: Messenger - translation service based on Azure

    Posted 08-07-2024 08:32
      |   view attached
    No replies, thread closed.

    This is the messenger blueprint. 



    ------------------------------
    Matthew Raleigh
    Thermo Fischer CRG
    Sr. IT COMM Eng.
    ------------------------------

    Attachment(s)

    zip
    digital-messaging-translator-blueprint-main.zip   1.25 MB 1 version
    Original Message


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