Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Microsoft Azure Cognitive Services text-to-speech (TTS) integration and billing

    Posted 11-06-2025 10:33
    No replies, thread closed.

    Hi experts!

    Based on the deprecation announcement made by Genesys: Genesys Cloud Developer Center 

    We are dealing with the Microsoft Azure Cognitive Services integration. We would like to know several questions, and I hope you can help on them:

    1)  Based on this Genesys Article ....  should we have to correlate the Genesys AWS region with the Microsoft regions? is it possible to integrate diferent Genesys AWS regions with same Microsoft Region, or we need to correlate them?

    2) Let's say we have 2 Genesys Orgs on the same AWS region, and both are going to use same Microsoft Azure Cognitive Services. is it possible to obtain billing separately on those Genesys orgs?


    #API/Integrations
    #ConversationalAI(Bots,VirtualAgent,etc.)
    #System/PlatformAdministration

    ------------------------------
    David Fradejas
    IVR Developer
    ------------------------------


  • 2.  RE: Microsoft Azure Cognitive Services text-to-speech (TTS) integration and billing
    Best Answer

    Posted 11-06-2025 12:04
    No replies, thread closed.

    Hi David,

    1. Yes, I believe they do still need to be correlated.
    2. If using Bring Your Own Technology Genesys Billing then you would be billed separately per org - About bring your own technology (BYOT)


    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Microsoft Azure Cognitive Services text-to-speech (TTS) integration and billing

    Posted 11-13-2025 03:19
    No replies, thread closed.

    Hi @Samuel Jillard !!! first of all, thanks for your answer.

    1) May you explain me a little bit why we should to correlate the Genesys AWS region with the Microsoft regions? it is only related to latency/jitter, or is not technically possible? 

    2) Can you explain how is the best way to separate billing? is there something that must be done on Azure side? 

    Thanks in advance!!



    ------------------------------
    David Fradejas
    IVR Developer
    ------------------------------

    Original Message


  • 4.  RE: Microsoft Azure Cognitive Services text-to-speech (TTS) integration and billing

    Posted 11-13-2025 06:12
    No replies, thread closed.

    Hi David, I believe it is a mixture of latency and also keeping the data in the correct regions to not break GDPR laws or similar.

    With regards to billing on the Azure side, you would need to discuss this with them.  As I said from a Genesys point of view if using BYOT it would bill via each individual org, outside of this I don't know the process I am afraid.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


Related Content