Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Microsoft Azure Speech-To-Text

    Posted 06-24-2024 15:07
    No replies, thread closed.

    Hello, 

    We recently added the Microsoft STT engine to our Account and are currently dealing with some issues since switching from the default STT for our dialog bot flow. The flow validated and published just fine with no exceptions but when testing the flow with calls, the bot errors out quickly after entering the flow. I tested by reverting back to the default engine and it worked just fine. 

    But now trying to re-add the Microsoft engine we are getting an error "Invalid value for Speech to Text Engine ('en-us')"/

    I've triple checked that our Azure system is setup correctly and the key and endpoint uri is correct but I'm not sure what could be going wrong. Any advice or suggestions would be great.

    Thank you!


    #Integrations

    ------------------------------
    Laurence Fernandez
    CGI Group Inc.
    ------------------------------


  • 2.  RE: Microsoft Azure Speech-To-Text

    Posted 06-26-2024 01:45
    No replies, thread closed.

    Make sure your Inbound Call Flow is setup with the same language as you have set in the bot.  Also, check the language set in the flow.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Microsoft Azure Speech-To-Text

    Posted 06-26-2024 11:08
    No replies, thread closed.

    Hi Robert, 

    Thank you for your message. All Flows within our org are all setup using English United States ('en-us'). This specific error message is no longer appearing in our architect, but now the bot is immediately erroring out when waiting for the user input



    ------------------------------
    Laurence Fernandez
    CGI Group Inc.
    ------------------------------

    Original Message


  • 4.  RE: Microsoft Azure Speech-To-Text
    Best Answer

    Posted 06-26-2024 14:40
    No replies, thread closed.

    Test the STT by using an Ask for Slot or Ask Yes or No input to see if the connection is working.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content