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  • 1.  Milestone Reporting

    Posted 08-01-2025 06:56
    No replies, thread closed.

    Hi,

    Does any know if these is a way to report on which milestones were used against a customers journey, i.e. linking the milestoneID / name to a conversationID ?

    Regards


    #Unsure/Other

    ------------------------------
    Neil Jones
    Voice Comms Lead
    Awaze Uk
    United Kingdom
    neil.jones@awaze.com
    ------------------------------


  • 2.  RE: Milestone Reporting
    Best Answer

    Posted 08-04-2025 04:04
    No replies, thread closed.

    Hi Neil,

    There isn't a way out of the box, but you could add the milestoneID/name as custom participant data and report on it via the Analytics APIs



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Milestone Reporting

    Posted 08-04-2025 05:36
    No replies, thread closed.

    Thanks Samuel, and I did think we'd need to update participant data - just checking if our Tableau reporting uses the analytics API's

    Regards,



    ------------------------------
    Neil Jones
    Voice Comms Lead
    Awaze Uk
    United Kingdom
    neil.jones@awaze.com
    ------------------------------

    Original Message


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