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missing a permission in Genesys that allows agent to export stats as a pdf/csv

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  • 1.  missing a permission in Genesys that allows agent to export stats as a pdf/csv

    Posted 01-10-2024 15:28
    No replies, thread closed.

    I have an agent who is experiencing the below issue.

    I have a screenshot below where I am missing the export button, which should be among the save/refresh/reset buttons. I was following one of the video tutorials on the Genesys website that showed it up there. I do get an error that reads "You do not have the permissions required for a requested resource. Adherence data cannot be shown." 

    I am wondering where in Genesys cloud I can correct this access

    screenshot of missing permission
    My account has access to it.
    Thanks in advance,
    Dominique

    #PlatformAdministration

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    Dominique Nomura
    Gazelle Communications Corporation
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  • 2.  RE: missing a permission in Genesys that allows agent to export stats as a pdf/csv
    Best Answer

    Posted 01-10-2024 15:39
    No replies, thread closed.

    Hi Dominique,

    Probably the user doesn't have permission in our role. The Article below can help you.

    https://help.mypurecloud.com/articles/export-view-data/

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
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