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  • 1.  Missing Phone Icon under Home Page -> Interaction

    Posted 03-12-2021 14:50
    No replies, thread closed.
    Some users in the same organization have 3 icons (Settings, Phone and "+") under Home Page ->Interaction and some users only have two icons. All users can see Settings and "+" icon (Start an Interaction), but small number of users/agents missing a Phone Icon. does anyone know why some users lost Phone Icon, and they belong to the Phone qoueu. I know agents still can hit + icon and make a call, but curies why we are missing phone icon.

    #Unsure/Other

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    Igor Dragoje
    Cox Automotive Corporate Services, LLC
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  • 2.  RE: Missing Phone Icon under Home Page -> Interaction

    Posted 05-05-2022 21:46
    No replies, thread closed.
    We just had the same thing occur in our organization. Several people had their photo icon disappear. There had been no changes to their roles or profiles.  Anyone else seeing this?



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    Bruce Lambert
    Bright Horizons Family Solutions LLC
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    Original Message


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