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  • 1.  Missing Queues Summary stats

    Posted 04-20-2021 10:03
    No replies, thread closed.
    Hi,

    Anyone missing the summary stats at the top of the queues performance? It has been like this for a few weeks. Do we need to open a ticket to have this restored?

    Any comments appreciated.

    Marc



    #Reporting/Analytics

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    Marc Moynan
    Canadian Dealer Lease Services Inc
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  • 2.  RE: Missing Queues Summary stats

    Posted 04-20-2021 12:04
    No replies, thread closed.
    I did after the last Edge update.  I cleared the cache and refreshed and got them back.  Try that first.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Missing Queues Summary stats

    Posted 04-20-2021 13:29
    No replies, thread closed.
    Thanks for your response. Unfortunately, I still have the same issue and tried the same on another computer.

    I think I'll open a ticket.
    Marc

    ------------------------------
    Marc Moynan
    Canadian Dealer Lease Services Inc
    ------------------------------

    Original Message


  • 4.  RE: Missing Queues Summary stats

    Posted 04-20-2021 13:33
    No replies, thread closed.
    Good afternoon,

    We are experiencing the same challenge intermittently.  We opened a ticket for this yesterday.  The response we received back was that the individual working the ticket could pull the information, and they were able to send us screenshots of the data.  While this doesn't resolve the challenge of us not being able to see it in our UI, the data does exist still.

    Hope this helps,
    Amanda

    ------------------------------
    Amanda Keeton
    Baker College
    ------------------------------

    Original Message


  • 5.  RE: Missing Queues Summary stats

    Posted 04-20-2021 15:27
    No replies, thread closed.
    We opened a ticket today and just received this message back:  

    First, accept our apologies for this inconvenience.
    At the moment, some queries are taking longer than usual - which may require up to 7 retries to return all data.

    This issue was already addressed to our DevOPS team. Once we have some relevant updates to share, we will let you know.


    ------------------------------
    Jason Lorden
    Independent Health Association, Inc.
    ------------------------------

    Original Message


  • 6.  RE: Missing Queues Summary stats

    Posted 04-25-2021 05:56
    No replies, thread closed.
    The performance view summary stats works very well when all your queues fit in a single page.

    If you have many queues( more than one page), I think it is expected behaviour to have blank results for this.

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    Paulo Mesquita
    Spark NZ Trading
    ------------------------------

    Original Message


  • 7.  RE: Missing Queues Summary stats

    Posted 04-26-2021 10:02
    No replies, thread closed.
    Hi Paulo, 

    I don't believe that is the expected behavior.  If you refresh the screen multiple times, eventually the data comes in.  In addition,  I am getting errors when I run the query for even a single queue.  We are still experiencing this issue today.

    ------------------------------
    Jason Lorden
    Independent Health Association, Inc.
    ------------------------------

    Original Message


  • 8.  RE: Missing Queues Summary stats

    Posted 04-26-2021 17:52
    No replies, thread closed.
    HI Jason,

    I am sorry for overlooking that.
    If you have issues to view the info for a single queue, please keep working with Genesys.

    It sounds like a delay... Which region is that?

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    Paulo Mesquita
    Spark NZ Trading
    ------------------------------

    Original Message


  • 9.  RE: Missing Queues Summary stats

    Posted 04-27-2021 07:39
    No replies, thread closed.
    Hi again Paulo, 

    No worries. The issue is in our production region.  We have a meeting with the Genesys team today so hopefully I have something to report after.  

    Thanks!

    ------------------------------
    Jason Lorden
    Independent Health Association, Inc.
    ------------------------------

    Original Message


  • 10.  RE: Missing Queues Summary stats

    Posted 04-21-2021 03:52
    No replies, thread closed.
    Hi Marc, 
    We picked up the same issue monitoring the APIs in Azure, delay was not that bad, built a buffer to retrieve all data if it was not there. Working fine. Sorry couldn't be more help. 
    Kind Regards

    ------------------------------
    warren beddie
    Noralogix PTY (Ltd)
    warren@noralogix.com
    ------------------------------

    Original Message


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