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  • 1.  Mobile App for Agent

    Posted 03-16-2020 06:21
    No replies, thread closed.
    Dear Experts ,

    Genesys Cloud Mobile App , does it support Agent Functions (answer interaction ) on mobile app , currently we have collaborate as Genesys Cloud app but its only for collaborate , 

    as we all facing some emergency situation due to  Covid-19 ,  we can facilitate our agent to work from home if Genesys Cloud has mobile app for the same .
    #Connect with a Customer (NEW)


  • 2.  RE: Mobile App for Agent

    Posted 03-16-2020 09:26
    Edited by Jason Kleitz 04-24-2025 14:10
    No replies, thread closed.
    No, the Genesys mobile app does not support agent functionality (such as going On Queue, Scripts, etc.).

    You can set up the mobile phones as Remote phones in Genesys Cloud, then the agents can use the browser on the phone to log in and go On Queue, and receive calls. The browser on the phone is very difficult to use, though, because it is not optimized for mobile. I, personally, on my iPhone, cannot get around the pop-up offering the free app--it blocks me from going On Queue.

    Here is a thread regarding an offering in the AppFoundry that appears to work well on mobile:

    https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=e0a33610-a829-4d73-b6fb-4365d9a9f5d9&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer

    It has a 30-day free trial
    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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