Hello all -

I'm curious to hear how others are generally handling their Monitoring/Observability for Web Messenger/Mobile Messenger across their experiences. I'm talking more specifically about monitoring and observability for the customers using your experiences powered by the Genesys Cloud Messaging framework. Genesys clearly allows for great integrations with their JavaScript SDK - but things become open to interpretation for how to observe/monitor beyond just utilizing their Commands and Events.

I'm looking for how you generally use SDK Command/Events (and their callback functions) to integrate into logging/monitoring frameworks, and if I'm missing anything about platform-native Genesys Cloud features to enable monitoring/observability. For example:

I can listen for:

Genesys("subscribe", "MessagingService.started", function({data}){  console.log(data)});

but logging to the browser console isn't very helpful for overall observability. I know Genesys enables me to do whatever I want inside the callback function, so I'm wondering if people are just generally plugging into their logging frameworks within these functions, and taking observability/monitoring from there? Is there anything Genesys-Cloud-native I'm missing here from a monitoring/observability perspective? Thanks in advance!

Hi Blair!

You can read our blog here that discusses Genesys Cloud SDK Configuration and Logging. Do take note that browser-based applications must specify configuration settings programmatically for logging.

Hope this helps.

Genesys Cloud SDK Configuration and Logging

Hello all -

I'm curious to hear how others are generally handling their Monitoring/Observability for Web Messenger/Mobile Messenger across their experiences. I'm talking more specifically about monitoring and observability for the customers using your experiences powered by the Genesys Cloud Messaging framework. Genesys clearly allows for great integrations with their JavaScript SDK - but things become open to interpretation for how to observe/monitor beyond just utilizing their Commands and Events.

I'm looking for how you generally use SDK Command/Events (and their callback functions) to integrate into logging/monitoring frameworks, and if I'm missing anything about platform-native Genesys Cloud features to enable monitoring/observability. For example:

I can listen for:

Genesys("subscribe", "MessagingService.started", function({data}){  console.log(data)});

but logging to the browser console isn't very helpful for overall observability. I know Genesys enables me to do whatever I want inside the callback function, so I'm wondering if people are just generally plugging into their logging frameworks within these functions, and taking observability/monitoring from there? Is there anything Genesys-Cloud-native I'm missing here from a monitoring/observability perspective? Thanks in advance!