cvlemos | 2025-01-10 07:55:59 UTC | #1
Hello,
I have integrated the AWS Eventbridge with my Genesys Org. I was looking for an event topic that would give me the MOS scoring for interactions. I have tried v2.analytics.conversation.{id}.metrics and I do not get any MOS scoring data. Is there a topic that may provide me with this information?
Regards
Conrad
Jerome.Saint-Marc | 2025-01-13 09:26:40 UTC | #2
Hello,
No, to my knowledge, there are no topics available propagating the MOS score. You can see/query all topics event schema at once using GET /api/v2/notifications/availabletopics (GET /api/v2/notifications/availabletopics?expand=schema&includePreview=true). I haven't found anything inside that relates to measure of service.
Regards,
system | 2025-02-13 09:26:41 UTC | #3
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