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  • 1.  Moving a Waiting Interaction

    Posted 12-16-2019 15:17
    No replies, thread closed.
    When i used to administer the old ININ platform (PureEngage now) there was an Admin ability to move an interaction to an Agent before it was answered. Does anyone know if this is a feature that will ever be available in PureCloud?
    #PlatformAdministration

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    Steven Moore
    MITRE Corporation
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  • 2.  RE: Moving a Waiting Interaction

    Posted 12-17-2019 01:36
    No replies, thread closed.
    Sounds like cherry picking to me.  There is a roadmap feature to allow Interactions to be transferred from the queue directly to an agent.  I believe this is slated for Q1 2020.  That should do what you used to do in PureConnect.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Moving a Waiting Interaction

    Posted 12-18-2019 11:31
    No replies, thread closed.
    As Robert has said, I believe that Cherry Picking is on the roadmap for PureCloud at some point.  If you need something sooner and have access to a Javascript developer, then I can send you an example of a PureCloud custom client app that provides this functionality today.

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    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
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    Original Message


  • 4.  RE: Moving a Waiting Interaction

    Posted 05-01-2020 22:49
    No replies, thread closed.
    Hi @Jim Crespino​ Is this still on the roadmap and do we have any idea of a pending release date for it?

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    Vaun McCarthy
    NTT New Zealand Limited
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    Original Message


  • 5.  RE: Moving a Waiting Interaction

    Posted 05-02-2020 00:13
    No replies, thread closed.
    Hi Vaun,

    The link to the idea in the ideas lab is below. The latest update from @Chris Bohlin suggests that we may have this functionality this quarter via the API. Hopefully via the UI the following quarter.​ It's in development, so that's good news.

    https://purecloud.ideas.aha.io/ideas/CLINB-I-454


    Thanks,

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    Daniel McLeod
    Qsect LLC
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    Original Message


  • 6.  RE: Moving a Waiting Interaction

    Posted 05-03-2020 05:03
    No replies, thread closed.
    Thanks

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    Vaun McCarthy
    NTT New Zealand Limited
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    Original Message


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