Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Moving Management Unit to new Business Unit

    Posted 06-10-2025 11:27
    No replies, thread closed.

    Hello- what all happens when moving a Management Unit to a new Business Unit? Is it just the tabs under the Management Unit? Do Agents, Activity Codes, or Work Plans move?

    Thanks!


    #Unsure/Other

    ------------------------------
    Wade LeRow
    Workforce Management Analyst
    ------------------------------


  • 2.  RE: Moving Management Unit to new Business Unit
    Best Answer

    Posted 06-10-2025 17:07
    No replies, thread closed.

    Hello Wade,

    You may want to check out the information in the Resource Center. I found this article that goes into some detail about moving a management unit, which links to another article titled "What happens to an agent's schedule and history if they move business units?"



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


Related Content