Genesys Cloud - Main

Hi,

I noticed that Genesys released multi-lingual bots today. That is SWEET! Very excited to take a look at in deeper. However, one think I was thinking about was: how is this going to translate into reporting? I was looking at the Bot Performance Views and don't see a language filter.

It would be logical, in my mind, to be able to separate reporting for the different languages. Am I missing something, perhaps?

Thanks,

Peter

#ConversationalAI(Bots,AgentAssist,etc.)

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Peter Stoltenberg
TTEC Digital
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Since the bot is actually a single view, what difference would the language selection be worth - either the bot works or not.  I would just report on failures on the bot and look at Bot Performance as a single bot.  What would be the purpose of reporting on the language?  You can use a milestone to tell how many of each language is used. 

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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