Since the bot is actually a single view, what difference would the language selection be worth - either the bot works or not. I would just report on failures on the bot and look at Bot Performance as a single bot. What would be the purpose of reporting on the language? You can use a milestone to tell how many of each language is used.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 06-15-2023 18:58
From: Peter Stoltenberg
Subject: Multi-Lingual Bots
Hi,
I noticed that Genesys released multi-lingual bots today. That is SWEET! Very excited to take a look at in deeper. However, one think I was thinking about was: how is this going to translate into reporting? I was looking at the Bot Performance Views and don't see a language filter.
It would be logical, in my mind, to be able to separate reporting for the different languages. Am I missing something, perhaps?
Thanks,
Peter
#ConversationalAI(Bots,AgentAssist,etc.)
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Peter Stoltenberg
TTEC Digital
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