Genesys Cloud - Main

Hi All,

As you are aware, Apple is releasing automatic call screening as a feature for all numbers not saved as contacts and pixel has had manual call screening for a long time.

With the recent introduction of multiple callback attempts, and customer first callbacks this presents quite an issue as automatic call screenings are treated as reaching a voicemail.

Does anyone know if a fix for this is on the roadmap? It will make the multiple callback attempts feature too risky to use for most contact centers.

#Telephony

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Luke
Customer Orchestration Support Analyst
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Hello Luke,

I checked our Roadmap and I did not see any upcoming developments related to this. I also check the Product Ideas Lab and I was unable to find any suggestions like this. You may want to submit a feature request to the Product Ideas Lab. 

To Access the Product Ideas Lab and add your idea:

1. Sign in to the Genesys Knowledge Network.
2. On the Product Ideas Lab section, click Browse and Submit Ideas.
3. From the Product Ideas Lab, click Add a Product Idea.

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Jason Kleitz
Online Community Manager/Moderator
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As suggested by Genesys I have raised an idea for this.
If you feel it will impact you, please vote for it.

Callbacks will be broken by September | Genesys Cloud Ideas Portal

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Luke
Customer Orchestration Support Analyst
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Please see related post in https://community.genesys.com/discussion/latest-media-tier-update-re-ios-call-screening-phase-1-support

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Jason McDowell
Software Development Engineering Manager
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