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  • 1.  Multiple Caller ID

    Posted 11-02-2023 09:15
    No replies, thread closed.

    In Genesys on-premise, we give option to agent to pick caller ID when they place outbound call in WWE.

    Is this feature available in cloud? 


    #Omni-ChannelDesktop/UserInterface
    #Telephony

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    Anitha Josephine Royappan
    Optum Technology, Inc
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  • 2.  RE: Multiple Caller ID

    Posted 11-03-2023 01:39
    No replies, thread closed.

    Hello Anitha

    The outbound call CLI (DNIS) used can be configured on a queue basis, you can then add multiple queues with different CLI and agent selects relevant queue on the outbound call please.



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    Thanks and regards
    Blair Wilkinson
    CVT (Global) Pty Ltd
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