Genesys Cloud - Developer Community!

 View Only

Sign Up

  • 1.  Mutual TLS Client Certificate Authority setting - Is this effective immediately?

    Posted 09-15-2025 10:04

    Is the "Mutual TLS Client Certificate Authority" setting effective immediately? i.e. If we change it from DigiCert to Genesys Cloud will the services under that integration start receiving certificates from the private Genesys Cloud CA immediately, and can we toggle back immediately to DigiCert if there is an issue accepting Genesys Cloud CA certificates?

    Thanks!


    #API/Integrations

    ------------------------------
    Jerome Sniatecki
    ------------------------------


  • 2.  RE: Mutual TLS Client Certificate Authority setting - Is this effective immediately?

    Posted 09-15-2025 12:07

    Hello Jerome,

    I am going to move this over the Genesys Cloud Developer Community as I think they will be better placed to confirm this for you. 



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Mutual TLS Client Certificate Authority setting - Is this effective immediately?

    Posted 09-19-2025 09:56

    Hello Jerome,
    very good question :-) Unfortunately I can't provide an answer, so I'd suggest to open ticket with Customer Care.

    Maybe worth to know: when a Genesys certificate is about to expire, a new certificate is created some months (3?) in advance. This is then used by new instances of the service which performs the data actions - but already running instances still use the old certificate. That's one of the reasons your service should trust the root CA, and not the leaf certificates...  



    ------------------------------
    Christian Karpp
    Principal PS Consultant
    ------------------------------

    Original Message


  • 4.  RE: Mutual TLS Client Certificate Authority setting - Is this effective immediately?

    Posted 09-22-2025 09:29

    Changing this configuration option takes effect within a couple of seconds in either direction.



    ------------------------------
    --Jason
    ------------------------------

    Original Message


Related Content