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  • 1.  "My Status" performance indicator is missing for one user whose profile is the exact same as everyone else

    Posted 07-03-2023 22:04
    Edited by Antwuan Rencher 07-12-2023 11:26
    No replies, thread closed.

    Hi All,

    Was wondering if anyone might know the solution to a problem with one of our users. The person can't see the "Status" Performance indicator. As shown below the tab for this is missing. It should be in-between "Performance" and "Evaluations" as it is for other users in the organization.

    The "Status" page also isn't showing up on the workspace page. We've compared the user's profile with others in the organization and all seems in order.

    If anybody can supply any insight on the matter it'll be greatly appreciated.
    Thanks.


    #Reporting/Analytics
    #Unsure/Other

    ------------------------------
    Humza Abdullah
    First Rescue New Zealand Ltd
    ------------------------------



  • 2.  RE: "My Status" performance indicator is missing for one user whose profile is the exact same as everyone else
    Best Answer

    Posted 07-05-2023 09:36
    No replies, thread closed.

    Hi Humza,

    Can you verify that the user has the permission: analytics > user aggregate > view please? The permissions are shown in our Resource Center. If everything is as it should be, please file a Customer Care Ticket.

    Thanks!



    ------------------------------
    Laurie Nelson
    Genesys - Employees
    Sr. Director Product Management - Data, Analytics and Reporting
    ------------------------------



  • 3.  RE: "My Status" performance indicator is missing for one user whose profile is the exact same as everyone else

    Posted 07-05-2023 16:19
    No replies, thread closed.

    Thank you so much for this!!!



    ------------------------------
    Humza Abdullah
    First Rescue New Zealand Ltd
    ------------------------------

    Original Message


  • 4.  RE: "My Status" performance indicator is missing for one user whose profile is the exact same as everyone else

    Posted 07-05-2023 16:52
    No replies, thread closed.

    You're welcome, sounds like you have what you need now! 



    ------------------------------
    Laurie Nelson
    Genesys - Employees
    Sr. Director Product Management - Data, Analytics and Reporting
    ------------------------------

    Original Message


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