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N/A for Agent Auto-Evaluation Questions

  • 1.  N/A for Agent Auto-Evaluation Questions

    Posted 3 hours ago

    Hi all!

    I have looked and not found an answer to this.  Is there a reason why questions in the Agent Auto-Evaluation form can not be set to N/A?   You can set the default scoring to N/A but documentation advises that it will only default if N/A is an option with the question.

    Any assistance and clarity would be greatly appreciated.


    #QualityEvaluations

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    Russell Donald
    Integration EngineerInflowCX / Amplix
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