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  • 1.  Need all the conversations for a day/month

    Posted 06-19-2024 02:38
    No replies, thread closed.

    Hi Everyone,

    Is there an API in which we can get all the conversations for a day/month and then we can filter it for inbound/Outbound/callback/email, and for the Outbound conversations if we can filter it to based on a specific site ? Please share your views on the same.


    #Remote Work Enablement
    #Reporting/Analytics

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    Siddhartha Chopdar
    Sabre GLBL Inc
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  • 2.  RE: Need all the conversations for a day/month

    Posted 06-19-2024 09:18
    No replies, thread closed.

    Hi,

    You can use this https://api.mypurecloud.de/api/v2/analytics/conversations/details/query endpoint, with the required interval and segment filters.

    And regarding filtering conversations using sites, I don't think that's possible as of now. I will let others to confirm.

     Thanks and Regards,



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    Sriram L
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    Original Message


  • 3.  RE: Need all the conversations for a day/month
    Best Answer

    Posted 06-19-2024 18:39
    No replies, thread closed.

    Kind of depends on your use case. Take a look here to get started:

    https://developer.genesys.cloud/analyticsdatamanagement/analytics/integration-guide

    But if this is to extract all the conversations and put them in your own DB for example, Then I would say use the Job APIs as per the above guide.

    POST /api/v2/analytics/conversations/details/jobs - https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-analytics-conversations-details-jobs
    The API lets you apply filters, like the date range, the queues, division, direction, media type etc. Or just grab it all and process it afterwards.
    This does get the results asyncronously, so you do need to check for the status of the job, and then fetch the results once done as separate API calls:
    GET /api/v2/analytics/conversations/details/jobs/{jobId}
    GET /api/v2/analytics/conversations/details/jobs/{jobId}/results


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    Anton Vroon
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    Original Message


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