Genesys Cloud - Main

Hi, Good Morning.

Please, can you help me with suggestions about connectivity tests and monitoring of the Edge's internet connection?

I'm having issues with the edges, they sometimes can't reach the cloud and it shows the edges as disconnected.

Thanks.

Hi, I can't find anything specific to connectivity tests, but here is some general network info in the help. https://help.mypurecloud.com/articles/customer-network-readiness/