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new admin (People management ) design, How I can transfer queues and skills from one agent to another ?

  • 1.  new admin (People management ) design, How I can transfer queues and skills from one agent to another ?

    Posted 4 hours ago

    In the old UI was it possible to mark and than "lock" queues and also skills before copying it to another selected user.

    In the new re-designed UI where I can find thios function ? Since we have to manage many skills and queues it would be very helpfull to have this function available again.

    Thanks



    ------------------------------
    Jürgen Enzenberger
    operational manager
    ------------------------------


  • 2.  RE: new admin (People management ) design, How I can transfer queues and skills from one agent to another ?

    Posted 3 hours ago

    Hi Jürgen,

    If this is what you are referring to, you can try the following:

    User Access Management > Users

    Select the staff member(s), then click More Actions, where you will see:

    • Assign Skills
    • Assign Queues

    I've attached a screenshot as well, hopefully this is what you are after where you select staff and Assign skills or Queues.



    ------------------------------
    Phaneendra
    Technical Solutions Consultant
    ------------------------------

    Original Message


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