Genesys Cloud - UI New Features

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

As part of this effort:

• UX design has reviewed and refined the existing pages
• Functional improvements are tracked and delivered separately
• The current work focuses specifically on the User Management → Users area

What to expect next

The redesigned experience is currently in Beta with selected customers and is expected to continue through May.

We will continue to share updates, including visuals and guidance, as we approach General Availability.

If you have feedback or would like to participate in early access programs, please let us know through your usual Beta HQ channels.

Thank you for your continued support!

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

As part of this effort:

• UX design has reviewed and refined the existing pages
• Functional improvements are tracked and delivered separately
• The current work focuses specifically on the User Management → Users area

What to expect next

The redesigned experience is currently in Beta with selected customers and is expected to continue through May.

We will continue to share updates, including visuals and guidance, as we approach General Availability.

If you have feedback or would like to participate in early access programs, please let us know through your usual Beta HQ channels.

Thank you for your continued support!

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

As part of this effort:

• UX design has reviewed and refined the existing pages
• Functional improvements are tracked and delivered separately
• The current work focuses specifically on the User Management → Users area

What to expect next

The redesigned experience is currently in Beta with selected customers and is expected to continue through May.

We will continue to share updates, including visuals and guidance, as we approach General Availability.

If you have feedback or would like to participate in early access programs, please let us know through your usual Beta HQ channels.

Thank you for your continued support!

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

As part of this effort:

• UX design has reviewed and refined the existing pages
• Functional improvements are tracked and delivered separately
• The current work focuses specifically on the User Management → Users area

What to expect next

The redesigned experience is currently in Beta with selected customers and is expected to continue through May.

We will continue to share updates, including visuals and guidance, as we approach General Availability.

If you have feedback or would like to participate in early access programs, please let us know through your usual Beta HQ channels.

Thank you for your continued support!

How can I request early access to view this Beta page?

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

As part of this effort:

• UX design has reviewed and refined the existing pages
• Functional improvements are tracked and delivered separately
• The current work focuses specifically on the User Management → Users area

What to expect next

The redesigned experience is currently in Beta with selected customers and is expected to continue through May.

We will continue to share updates, including visuals and guidance, as we approach General Availability.

If you have feedback or would like to participate in early access programs, please let us know through your usual Beta HQ channels.

Thank you for your continued support!