Genesys Cloud - UI New Features

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

As part of this effort:

• UX design has reviewed and refined the existing pages
• Functional improvements are tracked and delivered separately
• The current work focuses specifically on the User Management → Users area

What to expect next

The redesigned experience is currently in Beta with selected customers and is expected to continue through May.

We will continue to share updates, including visuals and guidance, as we approach General Availability.

If you have feedback or would like to participate in early access programs, please let us know through your usual Beta HQ channels.

Thank you for your continued support!

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

As part of this effort:

• UX design has reviewed and refined the existing pages
• Functional improvements are tracked and delivered separately
• The current work focuses specifically on the User Management → Users area

What to expect next

The redesigned experience is currently in Beta with selected customers and is expected to continue through May.

We will continue to share updates, including visuals and guidance, as we approach General Availability.

If you have feedback or would like to participate in early access programs, please let us know through your usual Beta HQ channels.

Thank you for your continued support!

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

As part of this effort:

• UX design has reviewed and refined the existing pages
• Functional improvements are tracked and delivered separately
• The current work focuses specifically on the User Management → Users area

What to expect next

The redesigned experience is currently in Beta with selected customers and is expected to continue through May.

We will continue to share updates, including visuals and guidance, as we approach General Availability.

If you have feedback or would like to participate in early access programs, please let us know through your usual Beta HQ channels.

Thank you for your continued support!

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

As part of this effort:

• UX design has reviewed and refined the existing pages
• Functional improvements are tracked and delivered separately
• The current work focuses specifically on the User Management → Users area

What to expect next

The redesigned experience is currently in Beta with selected customers and is expected to continue through May.

We will continue to share updates, including visuals and guidance, as we approach General Availability.

If you have feedback or would like to participate in early access programs, please let us know through your usual Beta HQ channels.

Thank you for your continued support!

How can I request early access to view this Beta page?

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

As part of this effort:

• UX design has reviewed and refined the existing pages
• Functional improvements are tracked and delivered separately
• The current work focuses specifically on the User Management → Users area

What to expect next

The redesigned experience is currently in Beta with selected customers and is expected to continue through May.

We will continue to share updates, including visuals and guidance, as we approach General Availability.

If you have feedback or would like to participate in early access programs, please let us know through your usual Beta HQ channels.

Thank you for your continued support!

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We have just had the BETA enabled on our org, and it looks great. 

We have noticed there is no option to select all users; we have to individually select multiple users. Is this something that will no longer be available in the UI update? 

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

In the role the coloumn is not possible to adjust so it is hard to read. Not for all users. Can't find when it is wrong and when it is ok

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

When searching for skill and language you can type one character, then you have to click in the search box again to type another character. Must clisk for each new character.

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

When searching for skill and language you can type one character, then you have to click in the search box again to type another character. Must clisk for each new character.

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

One thing that is not as explicit but is important is, the users table is nice and the bar above it as well

But the Headline "People" and the text bellow it and the link to learn more, are taking so much valuable space from the table

These nonfunctional elements should be very small and take as less possible space, this big space that these elements take is also

inconsistent with other pages design such as "Queues", "Roles", "Groups", "Phone Management" etc.

Screenshots:

Old UI - the users table has a lot of space:

The new UI - the table and functional elements take smaller portion of the page:

Thanks, and best regards,

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------

We're excited to share that the User Management / Users (People admin page) is undergoing a major visual change.

This update is part of our broader effort to improve accessibility and align with our latest design standards. In parallel, Genesys has evolved its development model toward end-to-end feature teams, enabling more streamlined ownership and faster delivery of admin experiences.

What's changing?

This redesign focuses primarily on user experience and accessibility improvements, while maintaining existing functionality. You can expect:

• Improved readability and visual consistency
• Enhanced accessibility across the Admin interface
• Alignment with our latest design system
• A more structured and scalable layout for future enhancements

There are no major workflow disruptions, but the updated interface will provide a more modern and consistent experience.

Goals and Business Value

This initiative supports several key objectives:

• Enable the new Admin Experience
• Improve accessibility of Admin pages
• Ensure consistent UX
• Strengthen security foundations

Impact

• Applies to administrator users
• No impact to agent-facing experiences

New User Management (People) Admin Experience – Beta Now Open

We're introducing a redesigned User Management (People) admin page in an upcoming Genesys Cloud release-built to make everyday administrative tasks more intuitive, efficient, and visually clear.

This Community thread will serve as the central place to collect Beta feedback.

What You Can Expect

The new experience brings improvements across both visual design and core workflows, while maintaining full feature parity with the current UI.

Visual Improvements

• Configurable column views for better personalization
• Color-coded list elements for faster recognition
• Enhanced search result visibility
• Context-aware actions based on selection:
  • Single selection
  • Multiple selection
  • No selection

Workflow Enhancements

• Create users via a guided wizard
• Use confirmation dialogs for key actions
• Access person details in a page-based layout (no multi-tab navigation)
• Wizard-like approach to assign:
  • Divisions
  • Queues
  • Skills
  • Languages

Day-to-Day Efficiency

• Improved filtering and search within the People list
• Refresh the list with a single action
• Update user status directly from the list view

Beta Program

• Beta start: April 13
• Enrollment via Beta Community HQ form
• Limited to 50 organizations

What's Next

• General Availability: May 18 (tentative)

Share Your Feedback

As you explore the new experience, please share your feedback directly in this thread.

Your input during Beta will help refine the experience on the long run.

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees
------------------------------