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  • 1.  New Button in Agents Inbox - Explanation Requests

    Posted 05-11-2023 11:13
    No replies, thread closed.

    I noticed a new button in the agent's Inbox that says Explanation Requests.  When I click on it, it says "No explanation requests reviewed recently". I can't find anything in Genesys Help.  Looking to see if anyone knows what this button is for.


    #Unsure/Other

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    Martin Bunting
    i3Vision Technologies Inc.SC
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  • 2.  RE: New Button in Agents Inbox - Explanation Requests

    Posted 05-11-2023 16:22
    No replies, thread closed.

    Looks like it's to do with WEM for late notifications from agents via Tempo etc.



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    Vaun McCarthy
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    Original Message


  • 3.  RE: New Button in Agents Inbox - Explanation Requests

    Posted 05-11-2023 22:38
    No replies, thread closed.

    That's it.  Thanks



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    Martin Bunting
    i3Vision Technologies Inc.SC
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    Original Message


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