Certification and Training

Hi All! 👋

The Genesys Education team is excited to announce the release of a new course: Genesys Cloud Copilot - Set Up and Configuration 🚀

As organizations continue to adopt AI to improve productivity across the contact center, this course will help you learn how to enable, configure, and manage Genesys Cloud Copilot to support operational and informational workflows.

🔹 Genesys Cloud Copilot - Set Up and Configuration

In this course, you'll learn how to:

✅ Understand the architecture and capabilities of Genesys Cloud Copilot
✅ Enable Copilot and configure the foundational settings
✅ Configure AI Agents and operational workflows
✅ Use Copilot to support administrators, supervisors, analysts, and other contact center users
✅ Create effective prompts that improve the accuracy and quality of Copilot responses
✅ Apply deployment and adoption best practices for successful implementations

You'll also gain hands-on experience configuring Copilot while learning how conversational AI, AI Agents, and AI Actions work together to streamline operational tasks and deliver more effective user experiences.

What are you most excited to use Genesys Cloud Copilot for? Let us know in the comments below! 👇

Get started today in Genesys Education, and contact education@genesys.com with any questions.

#Training #GenesysCloud #Copilot #AI

#GenesysCloud
#Training

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Ronan Conneely
Genesys Education Product Manager
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Great news, thank you for sharing! 👏

This course couldn't come at a better time. As AI becomes increasingly central to contact center operations, having a structured learning path for Genesys Cloud Copilot is incredibly valuable.

I'm particularly excited to dive into the prompt engineering and AI Agents configuration modules. Getting prompts right is such a critical factor in delivering accurate and helpful responses, and hands-on practice will make all the difference.

Quick question: does this course also cover governance best practices like monitoring Copilot usage, auditing AI-generated responses, and managing access controls across different roles?

Looking forward to exploring the full course. Thanks again to the Genesys Education team for putting this together! 🚀

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Camila Meneghini
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