Certification and Training

Genesys Education is excited to announce a new eLearning course focused on Social Listening's messaging features for agents:

Genesys Cloud: Social Listening - Messaging for AgentsIf you're looking to better understand how customer conversations from social media are brought into Genesys Cloud, this course introduces Social Listening and how agents can effectively manage and respond to these interactions.

In this course, you'll learn:

• How Genesys Cloud Social routes social media posts and messages to agents
• The difference between standard messaging and social messaging
• How to navigate the interface and respond to social interactions using best practices

For more information, please visit the Education Website.