Genesys Cloud - Main

The Genesys Community really provides our Above Average Joes (aka Pro Services) tough questions that need thoughtful answers. In this episode of "Questions: Impossible" we launch hard question after hard question (13 in total) to see if the Joes know the answer. Everything from reports, to voice transcripts, to dashboards, queues and so much more! Tune in because you just may learn a thing or two...or thirteen! 

Chapters:

0:00 - 1:27: Intro

1:28 - 2:04: Questions Impossible Theme

2:05 -3:40: Voice Transcripts Not Detecting

3:41 - 6:23: Purpose of Phone Trunks

6:24 - 8:17: Reports

8:18 - 10:00: Dashboards

10:01 - 12:02: Keyword Routing for Email

12:03 - 13:21: Where Does Action Value Route To

13:22 - 15:09: Grading Scores

15:10 - 19:36: Deactivated/Activated Agent Report

19:37 - 21:59: Withhold Caller ID with Genesys Cloud Voice

22:00 - 27:20: Unable to Pickup Interaction

27:21 - 28:50: Inline Images

28:51 - 32:35: Emails Held in Queue More Than 24 hrs.

32:36 - 41:05: Looping Over Several Days

41:06 - 41:44: Outro Question

Question Resource Links:

1. https://community.genesys.com/discussion/voice-transcripts-not-detecting-correct-dialect?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fCommunityKey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4
2.  https://community.genesys.com/discussion/what-is-the-purpose-of-a-phone-trunk#bmcd848676-cc5c-4729-aee8-b6cc5e28b89a
3.  https://community.genesys.com/discussion/reports-1?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fCommunityKey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4
4.  https://community.genesys.com/discussion/dashboards-some-data-is-not-shown-in-this-dashboard-because-you-do-not-have-permissions-to-view-it?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fCommunityKey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4
5.  https://community.genesys.com/discussion/keyword-routing-for-email?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fCommunityKey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4
6. https://community.genesys.com/discussion/just-want-to-understand-where-does-an-action-value-actually-routes-to?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fCommunityKey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4
7.  https://community.genesys.com/discussion/grading-scores?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fCommunityKey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4
8.  https://community.genesys.com/discussion/is-there-a-report-to-show-who-deactivatedactivated-a-agent?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fCommunityKey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4
9.  https://community.genesys.com/discussion/withhold-caller-id-on-transfer-with-genesys-cloud-voice?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fCommunityKey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4
10.  https://community.genesys.com/discussion/unable-to-pick-up-interaction?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fCommunityKey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4
11.  https://community.genesys.com/discussion/inline-images-embedded-images-in-email-body?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fCommunityKey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4 IDEAS LAB LINK: https://genesyscloud.ideas.aha.io/ideas/DIG-I-415
12.  https://community.genesys.com/discussion/emails-held-in-queue-more-than-24-hours?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fCommunityKey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4
13.  https://community.genesys.com/discussion/looping-over-several-days?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fCommunityKey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4

Thanks for watching and if you have any questions you'd like featured on a future Genesys Cloud Community Q&A Show, feel free to email us at Q&AShow@genesys.com.

#CommunityVideos(TAM,QA,etc.)

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Nicole Milliken
Genesys - Employees
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This is fantastic. Can we do more of this? Thanks so much for sharing and the markers are SO useful!

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Heather Henderson
Admiral Group Plc
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