Welcome to this new episode of the Genesys Cloud Q&A Show where we sit down with Workforce Engagement Management (WEM) experts, @Natalia Abad and @Mark Fagus, who show a demo of "Supervisor CoPilot" and share some roadmap information regarding the product.
Next, they tackle some community questions that were collected in the Genesys Community about the new features of Supervisor CoPilot.
We also get to hear a sneak peek of what to expect from WEMAY, which runs all month long through May 2025.
Video Resources Links:
Genesys Community Questions: https://community.genesys.com/discussion/qa-show-supervisor-copilot-submit-your-questions#bmae6e508e-38fc-4b9d-be56-019645e19a2a
Genesys Supervisor CoPilot Overview: https://www.genesys.com/definitions/what-is-supervisor-copilot
Genesys Workforce Engagement Management (WEM) Community: https://community.genesys.com/communities/workforce-optimization?CommunityKey=f6e20f73-2c94-4b44-be95-118216aafb4f
Video Chapters:
0:00 - 2:57: Intro
2:58 - 7:14: Demo of Supervisor CoPilot
7:15 - 14:08: Orhun's Questions
14:09 - 21:09: Melissa's Questions
21:10 - 31:26: Robert's Questions
31:27 - 34:33: WEMAY Events
34:34 - 35:20: Outro
Thanks for watching and we hope you enjoy the episode!
P.s. Have more questions about this feature? Drop a thread below.
#CommunityVideos(TAM,QA,etc.)
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Nicole Milliken
Senior Online Community Video Specialist
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