This episode of the Genesys Cloud Q&A Show features Genesys Community Moderator, Sam Jillard, who gives a demo regarding "Real-time alerting when calls are in queue and hit a particular threshold." This is a feature that is frequently asked about and Sam walks shows you how to use the tool effectively.
Next, Sam gives a short video demo about "Agent performance using API," which was submitted as a question in the new Genesys Cloud- Reporting and Analytics community.
Finally, we know that navigating the thousands of discussions the Genesys Community offers can be difficult. So Community Video Specialist, Nicole Milliken, shares a video about how you can easily browse topics and follow your favorite discussions in the community, bringing updates from the page to your inbox.
Chapters:
0:00 - 5:40: Introduction
5:41 - 13:08: Demo of Real-Time Alerting
13:09 - 18:42: Demo of Agent Performance Using APIs
18:43 - 22:53: Demo of Topic Tags and Following Discussions
22:54 - 23:33: Sign Off
Resource Links for Episode:
Demo one:
https://community.genesys.com/discussion/real-time-alerting-for-calls-waiting-in-queue?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fcommunitykey%3d9d7ae610-3d14-4a0f-b4ca-01956bd99858
Demo two:
https://community.genesys.com/discussion/agent-performance-using-api
Demo three:
https://community.genesys.com/communities/community-home1/librarydocuments?communitykey=5266cc2c-4ba0-4ba1-a97a-0186c72ff50d&LibraryFolderKey=&DefaultView=&folder=de0fac1e-b9d6-441b-b5d6-0195c978664d&5a583082-7c67-452b-9777-e4bdf7e1c729=eyJwYWdlaW5kZXgiOjAsImxpYnJhcnllbnRyeSI6ImY1ZGI4ZmNlLTliZDktNGE3OS1hOTkzLTAxOTVjOTc4ODdhYiJ9
If you have any questions or comments (or compliments), make sure you drop a post in this thread. Enjoy the show!
#CommunityVideos(TAM,QA,etc.)
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Nicole Milliken
Senior Online Community Video Specialist
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