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  • 1.  New Genesys UI does not let you go on queue if you minimize your screen.

    Posted 10-09-2025 10:42

    Some of our colleagues are opening Genesys on a laptop screen and they minimize the screen. That means that Genesys will be smaller and the menu will be in a dropdown menu. If you press on/off queue nothing happens.

    Further testing shows though that clicking the on/off queue icon does work, just not the clicking the text.


    #Unsure/Other

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    Gert Søgaard
    Senior Consultant
    Sabio
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  • 2.  RE: New Genesys UI does not let you go on queue if you minimize your screen.

    Posted 10-10-2025 03:27

    I tested this as well, it changes (and remembers the setting) but it doesn't actually change your queue status.


    @Jason Kleitz maybe this should be in the New UI Features forum?

    @Zoltan Juricskay is this in the current bug list? It's hard to follow everything in the thread.



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    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
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    Original Message


  • 3.  RE: New Genesys UI does not let you go on queue if you minimize your screen.

    Posted 10-10-2025 09:46

    Thank you for the tag Jan. I have moved this thread to the UI New Features community.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 4.  RE: New Genesys UI does not let you go on queue if you minimize your screen.

    Posted 10-10-2025 09:33

    I've also replicated this as well. You will want to open a care ticket with Genesys and report this. As it's in a Generally released status and not in beta, the proper reporting channel is as Care support ticket.



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    Steve Alix
    EDCi
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    Original Message


  • 5.  RE: New Genesys UI does not let you go on queue if you minimize your screen.

    Posted 10-10-2025 11:55

    Thanks! 



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    Chas Desper
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    Original Message


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