Genesys Cloud - UI New Features

Some of our colleagues are opening Genesys on a laptop screen and they minimize the screen. That means that Genesys will be smaller and the menu will be in a dropdown menu. If you press on/off queue nothing happens.

Further testing shows though that clicking the on/off queue icon does work, just not the clicking the text.

#Unsure/Other

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Gert Søgaard
Senior Consultant
Sabio
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I tested this as well, it changes (and remembers the setting) but it doesn't actually change your queue status.

@Jason Kleitz maybe this should be in the New UI Features forum?

@Zoltan Juricskay is this in the current bug list? It's hard to follow everything in the thread.

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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Thank you for the tag Jan. I have moved this thread to the UI New Features community.

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Jason Kleitz
Online Community Manager/Moderator
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Original Message:
Sent: 10-10-2025 03:27
From: Jan Heinonen
Subject: New Genesys UI does not let you go on queue if you minimize your screen.

I tested this as well, it changes (and remembers the setting) but it doesn't actually change your queue status.

@Jason Kleitz maybe this should be in the New UI Features forum?

@Zoltan Juricskay is this in the current bug list? It's hard to follow everything in the thread.

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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I've also replicated this as well. You will want to open a care ticket with Genesys and report this. As it's in a Generally released status and not in beta, the proper reporting channel is as Care support ticket.

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Steve Alix
EDCi
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Thanks! 

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Chas Desper
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