Genesys Cloud - UI New Features

We've enhanced the Start Conversation experience to ensure that every agent, regardless of ability, can confidently use Genesys Cloud. The "modal" as shown below has been retired in favor for popover experience. When using Screen reader users will now ...

We've added a simple but powerful enhancement to the After Contact Work (ACW) Notes experience - a live character counter . This update helps agents stay within note length limits while they write, rather than discovering issues at submission. Here's ...

(Updated: September 29, 2025) Hi Team, As we approach the early adopt GA date, I’d like to take a moment to reflect on the Beta program you participated in and sincerely thank you for the time, energy, and feedback you’ve shared with us. Together ...

What does the new update "Streamlined navigation and information architecture update" on Nov. 18th actually contain? Is it a change to the UI like before or something different all together. ------------------------------ Niharika Lakshmi Parthasarathy ...

Unfortunately, we don't have any videos or clips to share at this time, but I'll make sure to pass along the feedback to the team. ------------------------------ Akos Bezegh Manager, Product Management ------------------------------

Yes, the new voice consult changes will also apply when agents consult a queue instead of an individual. ------------------------------ Akos Bezegh Manager, Product Management ------------------------------

Akos - thank you for the information. Does the development team have any videos or clips they can share for our stakeholders? I won't be able to create any materials prior to the release. Thank you! ------------------------------ Andrea Nadeau Technology ...