Genesys Cloud - UI New Features

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  • In this episode, join Genesys Product Leader @Nicholas Robinson and Product Marketer @Allison Castelot to learn about the exciting updates to the agent workspace in Genesys Cloud. You'll see a live look, understand the great benefits users are seeing, ...

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    Welcome!

    Hello and welcome to the UI New Features community - home of the Multipanel Agent Workspace Opt-In Toolkit (say that five times fast!) I am so glad you're here, taking the time to familiarize yourself with the change that we're bringing to Genesys Cloud: ...

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  • Hi @Laura Callaway We appreciate the positive feedback. The old view will be retired on 3/31 following the release cadence based on region. Thanks, ------------------------------ Nicholas Robinson Principal Product Manager Genesys - Employees ...

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  • The toolkit is amazing, we felt so secure in knowing what to expect, how to make the changes, etc. I would love to see this same toolkit model used with additional changes/feature releases. The only question I have is the date in which the old view ...

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  • Please note that this morning our agents are reporting that this cutting and pasting images in emails issue seems to have been resolved. Thanks. Original Message: Sent: 02-05-2025 17:16 From: John Greer Subject: Problems pasting images into emails ...

  • Has anyone experienced an issue with cutting and pasting images into emails since this week's new feature push? When we now paste a supported image cut from another email into a new email only a thumbnail is displayed not the actual image. Thanks in advance ...

  • Hi @Brian Jones We value your feedback and want to acknowledge the impact these changes can have on your day-to-day operations. While we're still in the planning stages for the new panel and multiple tabs, please know that the dashboards and ...

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