On Monday, April 28, the option to opt-in or -out of the multipanel workspace will be removed. Some agents will automatically see the new multipanel view-whether they're expecting it or not. Who will be affected? Agents who: ...

Over the next few quarters, we are making a series of lightweight UI updates designed to enhance the visual experience while maintaining the familiarity and functionality our users depend on. These changes are cosmetic only and will not disrupt existing ...

We're making an important change to the timing of the rollout of multipanel agent workspace. We had p reviously communicated a rollout time f rame between March 31- April 16, by region. It has become clear ...

Hey Louis Thanks for providing these details - it is so helpful for me! Because you took permission away, your agents won't be moved on 28 April. Only agents with active permissions would see a change on 28 April, so your group will continue ...

Hello, I'm finding this very confusing: Were given multipanel permission by an Admin at any time since October 2024 ( My users were given the role to toggle Multi-contextual Panels in April but I had to remove it from them because we discovered ...

Hi Allison, I appreciate your clarification. Well noted. I will wait for the team to update the article, and inform our clients that the only agent toggle will be gone away through the week of 28 April in the meantime. Again, thank you for your support! ...

Hey Shigeki rest assured, the team responsible for that article will make updates as they have them! at this moment, the most pressing update is the agent toggle going away on 28 April. Beyond that, we do not yet have a date for the "forced" adoption ...