Genesys Cloud - UI New Features

We've enhanced the Start Conversation experience to ensure that every agent, regardless of ability, can confidently use Genesys Cloud. The "modal" as shown below has been retired in favor for popover experience. When using Screen reader users will now ...

We've added a simple but powerful enhancement to the After Contact Work (ACW) Notes experience - a live character counter . This update helps agents stay within note length limits while they write, rather than discovering issues at submission. Here's ...

(Updated: September 29, 2025) Hi Team, As we approach the early adopt GA date, I’d like to take a moment to reflect on the Beta program you participated in and sincerely thank you for the time, energy, and feedback you’ve shared with us. Together ...

When agents place a second call while already on an existing call, the caller ID often does not display the queue's program name or number, causing confusion. This appears to default to trunk info caller ID for additional outbound calls instead of the ...

Is there an estimated timeframe for this enhancement? ------------------------------ Layne ------------------------------

Is there an update on the Favourites for Voice channel? I have gotten so many complaints from users since this was removed. ------------------------------ Christopher Tsang Business Systems Analyst, Product Owner, Technical Lead ---------------- ...

Introducing List Picker in Web Messenger: Drive Faster, Guided Self-Service Choices We're excited to introduce the List Picker-a new interaction capability in Genesys Web Messenger that brings dynamic list-based choices into your automated bot flows. ...