Genesys Cloud - UI New Features

Hi Nicholas, Thanks for the clarification and the screenshots. We've simplified the logic behind the UI differences: Current Logic (Pre-Enhancement): The system has always shown a different UI based on the number of conversation channels a user ...

We've enhanced the Start Conversation experience to ensure that every agent, regardless of ability, can confidently use Genesys Cloud. The "modal" as shown below has been retired in favor for popover experience. When using Screen reader users will now ...

We've added a simple but powerful enhancement to the After Contact Work (ACW) Notes experience - a live character counter . This update helps agents stay within note length limits while they write, rather than discovering issues at submission. Here's ...

(Updated: September 29, 2025) Hi Team, As we approach the early adopt GA date, I’d like to take a moment to reflect on the Beta program you participated in and sincerely thank you for the time, energy, and feedback you’ve shared with us. Together ...

It is usually found under "UI/UX" tab, when you scroll down. There is section titled - "Past UI/UX announcements". Hope it helps. ------------------------------ Darshan ------------------------------

Hey, Thanks for responding. I can see that they have edited the article once change got live. ------------------------------ Ivan Nedeljkovic Network Engineer II ------------------------------

This is now enabled in USW2 (and all commercial prod regions). We appreciate your patience 🙂 ------------------------------ James Byrne Principal Product Manager - Virtual Agent ------------------------------ ...