Genesys Cloud - UI New Features

We've enhanced the Start Conversation experience to ensure that every agent, regardless of ability, can confidently use Genesys Cloud. The "modal" as shown below has been retired in favor for popover experience. When using Screen reader users will now ...

We've added a simple but powerful enhancement to the After Contact Work (ACW) Notes experience - a live character counter . This update helps agents stay within note length limits while they write, rather than discovering issues at submission. Here's ...

(Updated: September 29, 2025) Hi Team, As we approach the early adopt GA date, I’d like to take a moment to reflect on the Beta program you participated in and sincerely thank you for the time, energy, and feedback you’ve shared with us. Together ...

Hi @Nicholas Robinson , I received a report from one of our OPS Team Leaders indicating that they are already seeing the new "Start Conversation" buttons layout. Interestingly, I still see the legacy "+" button interface, despite having the same ...

Good afternoon, Nicholas, When it was shifted to new UI, you were able to confirm this matter in beta release beforehand, but can you confirm UI after the update before release beforehand beforehand this time? Thank you ------------------------------ ...

Hi @Niharika Lakshmi Parthasarathy I believe that was just a reminder (like any major UI changes) of New Unified Navigation Experience after it went live recently on Oct 27. Genesys usually posts that for few releases after it goes into production ...

Hi Cyndee, It's scheduled for this week, the week of the 17th. ------------------------------ Akos Bezegh Manager, Product Management ------------------------------