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In this episode, join Genesys Product Leader @Nicholas Robinson and Product Marketer @Allison Castelot to learn about the exciting updates to the agent workspace in Genesys Cloud. You'll see a live look, understand the great benefits users are seeing, ...
Hello and welcome to the UI New Features community - home of the Multipanel Agent Workspace Opt-In Toolkit (say that five times fast!) I am so glad you're here, taking the time to familiarize yourself with the change that we're bringing to Genesys Cloud: ...
Hi @Laura Callaway We appreciate the positive feedback. The old view will be retired on 3/31 following the release cadence based on region. Thanks, ------------------------------ Nicholas Robinson Principal Product Manager Genesys - Employees ...
The toolkit is amazing, we felt so secure in knowing what to expect, how to make the changes, etc. I would love to see this same toolkit model used with additional changes/feature releases. The only question I have is the date in which the old view ...
Please note that this morning our agents are reporting that this cutting and pasting images in emails issue seems to have been resolved. Thanks. Original Message: Sent: 02-05-2025 17:16 From: John Greer Subject: Problems pasting images into emails ...
Has anyone experienced an issue with cutting and pasting images into emails since this week's new feature push? When we now paste a supported image cut from another email into a new email only a thumbnail is displayed not the actual image. Thanks in advance ...
Hi @Brian Jones We value your feedback and want to acknowledge the impact these changes can have on your day-to-day operations. While we're still in the planning stages for the new panel and multiple tabs, please know that the dashboards and ...
Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace. This toolkit has everything ...
The agent multipanel UI is available as an opt-in from October 2024 to March 2025. As an admin, you will ...
Choosing the right timing to allow agents to opt-in to the multipanel experience will help ensure a smooth ...
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