Genesys Cloud - Main

Hello,

Is there a way to customize the User Directory view by creating favorites?  Now, when you choose the department, you view a list of everyone within the department instead of being able to view only the agents/users needed. The old view allowed this. 

Thank you,
Anna Kirkup

#Unsure/Other

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Anna Kirkup

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This feature should be released by end of year, according to a popular ideas portal entry. Also, check out the conversation here: https://community.genesys.com/discussion/new-user-interface#bm8d171fed-d686-41ed-b332-019a4a0f736b

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John Butine

Original Message:
Sent: 11-03-2025 15:28
From: Anna Kirkup
Subject: New Genesys UI

Hello,

Is there a way to customize the User Directory view by creating favorites?  Now, when you choose the department, you view a list of everyone within the department instead of being able to view only the agents/users needed. The old view allowed this. 

Thank you,
Anna Kirkup

#Unsure/Other

------------------------------
Anna Kirkup

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