We're excited to announce that Messenger now supports localized labels for Romanian, Filipino, Spanish (Spain), Malay, and Indonesian across both Web and Mobile.
This enhancement means Messenger can automatically adapt to match a customer's device or browser language preferences for these languages, creating more personalized and frictionless experiences for your end users and enabling expansion to new markets.
These new languages can be enabled in the Supported Languages section of your Messenger Configuration. Then, update your deployment's configuration version and watch Messenger do the rest!
Here are two examples showing customers with Romanian and Malay as their preferred language.
#DigitalChannels
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Chad Hansen
Product Manager
Genesys - Employees
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