Genesys Cloud - Main

Hello All,

I need some help/advise to add a new WhatsApp number to the cloud environment. We already have a number for normal customers but recently client is looking to set up a new number for VIP customers. I went through the documentations and what I understood is below-

1. Need to login to facebook from Genesys (Platform section) using client meta credential.
2. Configure the new number to map to the existing WhatsApp business account.
3. Create a message inbound flow and map it to the WhatsApp profile.

Please let me know if I have missed any step here. Also any screenshot of the steps would be very helpful.

#DigitalChannels

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Swarup Das
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From a 30K POV, yes, but PLEASE follow the article step-by-step and don't make any assumptions.  One skip and you will be stuck in Meta looping that you can't get out of.  The wizard is very good, but don't count on it for everything - follow the article and don't deviate from the prescribed course.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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