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  • 1.  New orchestrators advocacy page is not working properly

    Posted 27 days ago

    Hello all

    Since the website was updated, I have noticed that it does not add my points. I have sent several emails but have not received a solution yet. Is this a general problem?

    Regards


    #CommunityQuestions(Contest,Community,etc.)

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    Soraya Granda Segovia
    m
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  • 2.  RE: New orchestrators advocacy page is not working properly

    Posted 21 days ago

    I am having the same issue.  5-6 things completed that has not uploaded over the last 3 weeks.  



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    Josh Chisum
    -
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    Original Message


  • 3.  RE: New orchestrators advocacy page is not working properly

    Posted 21 days ago

    Same here, I complete about 5 tasks (some simple as  subscribe to status page) few days ago and didn't count in my profile.



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    Debora Lopes
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    Original Message


  • 4.  RE: New orchestrators advocacy page is not working properly

    Posted 20 days ago

    Hi Soraya, I was having this issue as well, so I reached out to my CSM support contact, who was able to assist and provide some insight on the delays in badge awarding and points assignment. Badges may need to be added manually, I think a few of mine were.



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    John Butine
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    Original Message


  • 5.  RE: New orchestrators advocacy page is not working properly

    Posted 19 days ago

    Hi Soraya!

    We're aware of an issue affecting some users, where their redeemable points balance has not been updating consistently as activities were completed. Our team is working on addressing this issue and anticipate that it will be resolved shortly. In the meantime, you can continue engaging in Orchestrators and completing activities as usual. We have an internal record of all activities completed and will add any missed points to your account as part of our bug update.

    If you believe you're missing any badges, please reach out to GenesysOrchestrators@genesys.com, and our team can assist you.

    Thank you!



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    Kathryn Verdoni
    Genesys - Employees
    Global Advocacy Program Lead
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    Original Message


  • 6.  RE: New orchestrators advocacy page is not working properly

    Posted 13 days ago

    I have the same issue. Sometimes it takes a couple of days. I have some that have not showed up yet at all. I just took a specialty exam and the badge shows on the portal already but the task hasn't been marked as completed. 



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    Mark A. Cains
    Contact Center Engineer, Unified Communications
    Office of Information Technology (OIT)
    U.S. Department of Veterans Affairs
    mark.cains@va.gov
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    Original Message


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